The small print
Complaints Procedure
Last updated 4 October 2026
If something hasn't gone right, we want to know and put it right.
1. Tell us
Contact us via our contact page with your name, what happened, any booking reference and what you'd like us to do.
2. We acknowledge
We aim to acknowledge your complaint within 5 working days.
3. We investigate and respond
We aim to give you a full response within 28 days. If it will take longer, we'll tell you why.
4. Retreat bookings
For a retreat booked through Elite Retreat Engine, contact us as well as the retreat leader. Your booking terms set out any further steps available to you.