Privacy Notice

Elite Retreat Engine Ltd may become a controller responsible for your personal data. We collect and process your personal data when you visit our website or provide information requested to us.

This privacy notice provides information on how we collect and process your personal data when you visit our website.

You can reach us by email at hello@eliteretreatengine.com.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

• Personal identifiers and contact details (telephone number, email address, billing address, delivery address)
• Financial details
• Profile data (if you create a profile this will record any purchases you have made and your details will be stored by the host platform)
• Usage Data (information about how you use our website, products and services)
• Technical Data (internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website)

How we use your personal data

We will only use your personal data for the purpose for which we collected it which includes the following:

• To provide a service to you.
• To contact you from time to time with updates or information about our products or services.
• For marketing purposes.
• To process any payments or recover any debt.
• To notify you about any changes to our policies.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

How we store your information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your information is securely stored within our digital and cloud database.

Data retention

We only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

How we share your personal data

We respect your privacy and are committed to protecting your personal data. Subject to the exception below, we will not knowingly share your data with third parties without your consent.

There may be exceptional occasions where we need to disclose your data to others: where there is a requirement by law or where a transaction reasonably requires it.

Meta Pixel and advertising cookies

With your consent, we use Meta's pixel to measure visits and the performance of our Facebook and Instagram ads. It shares information such as pages viewed, enquiry submissions and your browser details with Meta Platforms Ireland Ltd. You can withdraw consent at any time through "Cookie settings" in the footer. See our cookie policy.

Your legal rights

You have rights under data protection laws, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk).

California Privacy Rights

If you are a Californian customer, you have the right to receive, once per year, free of charge:

• the identity of any third party company to which we have disclosed your personal information as defined by California's "Shine the Light" law for that company's own direct marketing purpose; and
• a description of the categories of personal information disclosed.

To request this information, please email us at hello@eliteretreatengine.com. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by other means.

Nothing contained in this notice shall constitute an admission or acknowledgment by Elite Retreat Engine Ltd that it is subject to the California Consumer Privacy Law of 2020.